Top signs you need emergency drain cleaning

We answer the phone at any hour, so we have no particular interest in talking you into an after-hours rate you do not need. Here is the honest split.

Call now

• Sewage coming up into the house through any fixture or floor drain. This is a health issue, not just a plumbing one.
• Multiple fixtures backing up simultaneously — the main line is blocked and the house has nowhere to drain.
• Water actively rising and you cannot stop it by shutting off fixtures.
• A backup in a property with a vulnerable occupant, or in any commercial kitchen that has to open tomorrow.
• Any backup combined with a sewage smell and a basement, where the damage compounds by the hour.

This can wait until morning

• One sink or tub draining slowly, with everything else fine
• A toilet you have cleared with a plunger that is now behaving
• A drain that smells but is flowing normally
• A slow shower you have been meaning to deal with for a month

In those cases, stop using that fixture, and book for a standard-hours visit at the standard price. There is no advantage to paying an emergency rate for a bathroom sink.

While you wait for us

1. 1Stop all water use in the property, including appliances mid-cycle
2. 2Keep people and pets away from any standing sewage
3. 3Photograph everything before you clean it up, in case there is an insurance claim
4. 4Clear access to the cleanout and to the affected fixtures so we can start immediately on arrival